Ross Williams
05.03.2025
Before working for whitbread I hadn't been to a beefeater before so I thought I would give it a try. I must say it exceeded my expectations the food was tasty and the venue is quite well decorated.
rileyandrosie street
03.03.2025
Quite possibly the worst place we’ve ever eaten! Had a table of 9 booked, 5 adults 4 kids. Arrived for 5pm the first front of house member of staff was rude and didn’t seem to care. The table wasn’t ready had to wait 20 mins, eventually we was shown to a round table upstairs that we was all crammed around, wasn’t greeted by a waitress or offered a drink and after another 20
Mins I had to go looking for a staff member to ask for drinks. The front of house lady came up and took our drinks order and food order and our drinks arrived 15 mins later and our starter another 15 mins after that! Well! Honestly I don’t know how they had the nerve to serve up the disgusting food that they did! I ordered the prawn cocktail that had stale dry bread on the side, 8 tiny cocktail prawns with no sauce and a heap of curling lettuce that was completely inedible, my partner ordered the calamari and got served something that I think they’d dredged from the bottom of the fryer as there was no calamari in it. The other starters from the rest of our table was equally disgusting. At this point our waitress still hadn’t made herself present even after being told by FOH lady to serve us when we arrived. And when she did show up we was ignored and stood on her fone. We waited another 30 mins for our mains and when we asked FOH lady again she said was ticket number 3 and would have to wait abit longer, it was at this point that we’d had enough it was 6.45pm and we had 4 hungry toddlers that hadn’t liked their starters and was getting restless jammed into our table area. So we gave up and I went to settle up what we owed and leave to go elsewhere, then they tried to charge me £134 when I said I’m not paying that for a round of drinks and a disgusting starter FOH lady amended the bill and didn’t charge us anything as an apology for the poor service and atrocious food! Which I might add I had every intention of paying for what we had had. I felt sorry for FOH lady she was clearly out of her depth and I don’t know whether they was short staffed or just have staff that don’t give a crap but sorry to say we shall never return to this place to eat again
Lin Crudgington
28.02.2025
Great
Paul Davidson
09.04.2024
Food cooked to perfection as it always is. Service was good.
Neal Manley
28.08.2024
Come in for breakfast this morning was amazing hot food waitress was very good and helpful and accommodating all round awesome experience
Lauren Davies
26.02.2025
love coming here. great food great staff. only place to go in the area for a decent meal and atmosphere.
David
26.02.2025
Food and service was excellent.
Russel McLean
26.02.2025
Food was exceptional and service was great. Will definitely come back.
dan findlay
26.02.2025
Best restaurant in the area by far! Team are amazing. Food spot on! Love coming here
Danny Gowrley
25.02.2025
Went for breakfast on a Monday. All you can eat and one of the best I have had will definitely be back.
Finley Harrison
23.02.2025
Food was really nice but service was a bit slow had to wait 1 hour for food and 45 mins for drinks.
The table we sat at was slanted, causing my drink to slide off the table and onto the booth seat going everywhere!
But overall the food was really nice.🙂
Cuttsey
23.02.2025
Sat directly in front of the cooking area, saw a lot of hands being used to serve up chips and roast potatoes from a unit on the side. No beard nets being used when all cooking staff have beards. I ordered the grilled salmon and it was so burnt on the outside it was horrible to eat, had to pick out the middle of the fillet to eat.
Staff were very abrupt when speaking to us.
ellie gaudian
20.02.2025
Visited twice as was staying at the premier inn. The 1st morning the lady who showed us to our tables was rude and not very accommodating. This was followed by an unpleasant waitress. She was very off and kept cutting us off whilst taking our orders. The table was booked through the premier inn, where we had already paid for the breakfasts. They tried to bill us again at the restaurant and when we explained we had already paid the hotel. She was again rude snapping that we should have said from the beginning we were at the hotel. We explained that the hotel booked it for us so we presumed they knew. She continued to be rude snapping at us. The next morning we were greeted by a lovely gentleman, who showed us to our table, sadly we then experienced the rudeness and shortness of the waitress again, whom again re billed us and we clearly stated we had paid at the premier inn prior to ordering. Kindness costs nothing and the customer service we received was awful. It was so bad we used it as a lesson to our children of how never to behave towards other people. Kindness and politeness cost nothing. I would suggest some staff training
Quantum Shock
20.02.2025
A real Jekyll and Hyde experience.
I avoided this Beefeater for months after a bad service with the chef(s) refusing a simple side dish swap, making the waitress apologise on the kitchens behalf while on the verge of tears from doing this for them so many times.
After witnessing this I steered clear of this Beefeater like the plague but was tempted back recently with a voucher and dubiously gave them another shot. The food quality on this visit was steller; steaks arrived swiftly and was Michelin quality. The service was- as always- amazing, and it made me think this Beefeater was turning over a new leaf.
So after such a positive experience recently I booked another table; mid-week dinner service and walked into an excited but otherwise not busy evening. The waitress Danielle was lovely throughout the entire night, she flew over to our table whenever we needed her and our drinks were served swiftly, the same sadly cannot be said for the food from the kitchen.
We sat down at our table at five o'clock; our mains were not served until six, and I overheard other patrons complain about how slow the kitchen was. When the food did arrive straight away visually there was a severe drop in quality from the last visit. Half of the chips were burnt brown, the steak fillet was a charcoal lump of leather and the cut itself looked like it had been hung up by a string and hacked at by a blindfolded child like a pinata.
Worse still despite being charred black on the outside when the person I was dining with cut into the meat it was still streaming blood (they ordered medium-well). I cut into mine and found it was overcooked to the point of being well-done (I asked for medium) I realised now the kitchen had not only mixed up our plates but had overcooked a medium-well fillet and undercooked a medium. I asked the waitress for the steaks to be sent back, and Danielle was more than happy to do so.
Ten minutes later our plates returned, but rather than- at least, put the food on fresh plates the kitchen had refired the previous steaks on the grill, dumped the recooked steak back into the now cold puddle of blood on my fellow diners plate that was soaking into the chips and sent it straight back out to us.
My fellow diner looked down at the chared lump of grisle swimming in blood and was ready to leave but I gave the kitchen one last chance and just said cut into the steak and see if they cooked it enough.
We cut into our steaks and found that, once again, the plates had been mixed up. Somehow the steak fillet meant for me was again undercooked and spat blood onto the plate of the person with me when sliced, and the one on my plate meant for my fellow diner was a cremated slab of leathery jerky.
Once again the waitresses apologised on behalf of the abysmal kitchen they are serving food from and were happy for us to leave without paying for the mains, just the drinks.
We ended up dining in the Harvester across the road, which despite having a menu focused on chicken cooked a better steak fillet than a Beefeater and had a much more vibrant and bubbly atmosphere.
Needless to say, we wont be returning to this Beefeater. Voucher or no voucher.
Trisha Leworthy
19.02.2025
Total disappointment from the start. Over an hour waiting for our food. When it arrived the steak was under cooked, served on the opposite plates. It was taken away to be cooked more, but came back on the same plate which had blood on from the previous undercook. 🤬 Again the steaks were on the wrong plates. The cross contamination is a serious worry. Avoid if you have a delicate stomach. Waitress was amazing. Shame they have to apologise for such poor food.
Concord Rangers Walking Football
17.02.2025
Been sitting at table from 13.00hrs, it is now 13.45 and no sign of any lunch , only one person cooking, horrendous service for such a large concern with not that many people in the restaurant, with plenty of empty tables. Won't be coming here again.
Sophie Wright
15.02.2025
Had a lovely meal, delicious food, very quick service and Sue was amazing!
Heather lennon
18.09.2021
Lovely meal. Friendly service. Will be back
Steve Ridley
14.05.2016
Nice ambeance
Keith Dennis
05.02.2025
Great food and good service
Linda Mealing
02.11.2021
Main menu choice not great if you don't like burgers
Sue Ammann
31.01.2025
Couldn't fault the welcome by the team and care during our first evening at this venue.
Super Sue looked after our every need including creating a means to warm the brandy glass to maximise the pleasure!
Tasty food and despite it being a chain, this was exceptional fayre.
Thank you.
Lee Hurd
29.01.2025
A local and frequently visited establishment so know what were getting. But food always great and service was great considering a particularly busy and short staffed night. But our server was excellent
Russ Outten
29.01.2025
Luke warm hard fries, not particularly friendly server, this is the 2nd time we've been disappointed here, the last time being Christmas dinner, we won't be visiting again.
